Business is Data Driven
Data is often said to be the “new oil” of the digital economy, and for most businesses, personal data is the new gold. Not surprisingly, privacy regulations aimed at safeguarding personal data are proliferating globally and in the United States. Complying with these new privacy regulations is overwhelming for most privacy offices as they lack the privacy professionals and the technologies necessary for sufficient compliance activities.
Privacy Operations.
“Privacy operations” are the “nuts and bolts” of a privacy office, such as data mapping, privacy risk assessments, and data rights fulfillment. Advisori views privacy operations as a trifecta of people, processes, and technology working together to conduct these critical and often resource-consuming functions. Effective privacy operations ensure that personal data collection and processing complies with relevant privacy laws, mitigates related privacy risks, and upholds the privacy rights of individuals. Critical components of privacy operations include:
Technology and Tools Implementation: Utilizing advanced technologies and tools to enhance data protection and streamline privacy operations.
Data Mapping and Inventory: Identifying and cataloging all data assets within the organization to understand what personal data is collected, where it is stored, and how it is used.
Risk Assessment and Management: Evaluating potential risks to data privacy and implementing measures to mitigate these risks.
Policy Development and Implementation: Creating comprehensive privacy policies and procedures that align with legal requirements and best practices.
Training and Awareness Programs: Educating employees about privacy policies, data protection practices, and their roles in maintaining data security.
Incident Response and Management: Establishing protocols for responding to data breaches and other privacy incidents, including notification procedures and remediation steps.
Compliance Monitoring and Auditing: Regularly reviewing and auditing privacy practices to ensure compliance with relevant laws and regulations.
Data Subject Rights Management: Facilitating data subject rights, such as access, rectification, and deletion of personal data.
Vendor Management: Assessing and managing third-party vendors to ensure they comply with privacy standards and contractual obligations.
Technology
Our experience working in multiple industries and countries has proven that selecting an appropriate privacy platform is critical for a privacy office, especially for those with small staff. While no existing privacy tool or platform is perfect, selecting the tool best suited for your particular business needs is critical. The right technology promotes organization and efficiency. For instance, centralizing an organizational data flow map, using an enterprise privacy impact assessment tool, and collecting and assigning data subject access request fulfillment through a single platform dramatically increase privacy operation efficiencies and effectiveness.
Next is the proper configuration and implementation of the chosen tool, which enables the automation of various privacy-related tasks, such as cookie consent management, privacy impact assessments, and data subject access request fulfillment, each often time-consuming and cumbersome.
Privacy Playbooks
Privacy playbooks offer structured approaches to selecting, configuring, and managing privacy technologies, ensuring organizations achieve top-tier compliance. These playbooks help organizations streamline their privacy management efforts by establishing transparent, step-by-step processes, ensuring compliance and efficiency.
Privacy Professionals
Of course, none of the above is possible without well-trained and experienced privacy professionals who advise the business on the appropriate privacy technology, develop and enforce the business’s privacy policies and procedures, and represent the business when interacting with customers, partners, and regulatory authorities.
Case Study: Advisori’s Implementation of Privacy Technology for a Global Pharmaceutical Company
Background
A leading global pharmaceutical company faced significant challenges with managing and protecting sensitive patient data across multiple countries where it conducts clinical trials. With stringent privacy regulations such as the General Data Protection Regulation “GDPR” and the California Consumer Privacy Act “CCPA,” our client needed a robust privacy technology solution for managing its privacy impact assessments “PIAs” and for complying with its GDPR’s Article 30 processing activities record-keeping obligations.
Objective
The primary objective was to select and implement a comprehensive privacy technology to streamline the PIA process (and related third-party vendor risk management) and Article 30 development and maintenance.
Solution
Advisori was engaged to lead the selection and implementation of the privacy technology. The project was executed in the following phases:
1. Needs Assessment and Requirements Gathering
We thoroughly assessed the company’s existing data privacy practices and identified gaps.
Advisori privacy officers and privacy technicians interviewed vital client stakeholders to gather detailed requirements for the privacy technology solution.
2. Vendor Evaluation and Selection
We evaluated our privacy technology vendor partners based on criteria such as functionality, scalability, compliance capabilities, and ease of integration.
We selected the best privacy management platform that met the client’s requirements and provided advanced features such as automated data mapping and a self-serve privacy risk assessment process.
We Negotiated pricing with our privacy technology partner on behalf of the client.
3. Implementation Planning
Our professionals developed a detailed implementation plan, including timelines, resource allocation, and key milestones.
We ensured alignment with the company’s IT infrastructure and data governance policies.
4. Technology Deployment
We implemented the privacy management platform across the company’s global operations.
Advisori privacy techs integrated the platform with existing systems to enable seamless data flow and real-time monitoring.
5. Training and Change Management
We conducted comprehensive training sessions for employees to ensure they were proficient in using the new technology.
We implemented change management strategies to facilitate smooth adoption and minimize disruption.
6. Ongoing Support and Optimization
Our professionals provided continuous support and maintenance to address issues and optimize the platform’s performance.
We regularly reviewed and updated privacy practices to ensure ongoing compliance with evolving regulations.
Results
The implementation of the privacy technology by Advisori resulted in significant improvements in the company’s data protection and compliance efforts. Key outcomes included:
Enhanced ability to identify and manage personal data across multiple regions.
Streamlined risk assessment processes, leading to more effective mitigation of potential data breaches.
Improved compliance with global privacy regulations, reducing the risk of fines and penalties.
Increased employee awareness and adherence to data privacy policies.
By partnering with Advisori, this global pharmaceutical company successfully strengthened its privacy operations, ensuring the protection of sensitive patient data and maintaining regulatory compliance.
Schedule a meeting with one of our Privacy Pros to learn how we could help your organization.
コメント